Embed and Protect© is our professional risk management service- we take your risk management problems away, leaving you free to run your business!
If you have ever had to deal with a complaint or claim against your firm, you will know how time consuming and expensive it can be, dealing with the lawyers, insurers, managing disaffected staff, locating (sometimes very old) papers, investigating the facts, appeasing unhappy facts and trying to resolve the matter. The impact on your professional indemnity insurance can be significant (and you may need to use our DeRisk© service to help you get cover in the future.
That time is time you could spend focussing on moving your business forward or on doing profitable client work.
The Embed and Protect© service provides an advice line for all staff whenever they have risk issues, or feel uncomfortable on a file. Staff may feel reluctant to speak to a partner about an issue until the matter becomes critical, because they think it reflects badly on them. Contacting the advice line, which is independent of the firm, but ‘part of the team’ leads to earlier resolution of issues, and can often prevent matters escalating.
The service strategically manages the notification and claims service, ensuring that brokers are provided with prompt and complete information, so that you are able to move forward in an appropriate manner, and avoiding the escalation of client hostility in the interim (which can happen if the client is not responded to appropriately during the process).